Social media and Tourism Destinations: TripAdvisor Case Study
Online social networking site are the most popular sites on the internet. The second generation of web based services is characterized by having a consumer generated content (CGC), which allow people to share information. This paper examines CGC on TripAdvisor, with a case study on the city of Lisbon. Along with a discussion on the radical changes implied by new forms of collaboration and business models, it is explored how the users collaborate to image a destination. It is analyzed a sample of all the hotels In TripAdvisor.Com for the city of Lisbon, as well as forum authors and advisors profile. The information available on forums and reviews is generated by users/consumers and provides relevant data for travel planning.
Online social networking site are the most popular sites on the internet. The second generation of web based services is characterized by having a consumer generated content (CGC), which allow people to share information. This paper examines CGC on TripAdvisor, with a case study on the city of Lisbon. Along with a discussion on the radical changes implied by new forms of collaboration and business models, it is explored how the users collaborate to image a destination. It is analyzed a sample of all the hotels In TripAdvisor.Com for the city of Lisbon, as well as forum authors and advisors profile. The information available on forums and reviews is generated by users/consumers and provides relevant data for travel planning.
- Type of material
- Terms of use
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- author: J. Miguéns
- author: Rodolfo Baggio
- author: C. Costa
- author: Joana Miguéns
- author: Carlos Costa
- publisher: Advances in Tourism Research 2008
- OER type
- Metadata and online reference
Submitted by
Fernando Martínez de Carnero
23/04/2016
in the project Impatto del web 2.0 nel turismo
last updated 23/04/2016
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