The impact of online reviews on hotel booking

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A growing reliance on the Internet as an information source when making choices about tourism products raises the need for more research into electronic word of mouth. Within a hotel context, this study explores the role of four key factors that influence perceptions of trust and consumer choice.

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Submitted by Emanuela Del Signore
01/12/2016
in the project FuTurismo: feedback e economia del turismo

last updated 01/12/2016

Original editing language: Italiano
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